Utilities

 Keys Energy Services (KEYS) 

Keys Energy has suspended in-person services at its Customer Services center and field crews will begin implementing enhanced social distancing procedures with customers. KEYS operating hours will remain unaffected by these changes. 

KeysEnergy.com: Utility bill payments, service connection/disconnection/transfers, and Customer Service requests can all be completed online. Customers may also email or call with any questions or requests, M- Friday from 8 a.m. to 5 p.m.

  • Email: Web.Accounts@KeysEnergy.com 

  •  Phone: (305) 295-1000 .

Utility bill payments can also be made by phone at 305-295-1000, via drop box at 1001 James Street in Key West or in front of the Shops of Ships Way in Big Pine Key, by mail to Keys Energy Services, P.O. Box 279038, Miramar, FL 33027, or via electronic debit automatically deducted from your checking/savings account or credit/debit card monthly. There are no current plans to alter billing practices. Customers experiencing hardships should contact KEYS’ Customers Services to make the necessary arrangements.

  • Phone: (305) 295-1000 
  • Email: Web.Accounts@KeysEnergy.com  

Florida Keys Aqueduct Authority

Florida Keys Aqueduct Authority suspended in-person services at its three customer service offices. The Authority is also suspending in-person services with customers in the field. The drive-through window at our Tavernier Customer Service Office will remain open. There are no issues regarding water in the Florida Keys. Customers can manage their account at www.fkaa.com for payments, monitoring consumption, applying for meter installations. Drop boxes are also at the three customer service offices and on Ships Way in Big Pine Key. Call for any questions.

  • Phone: (305) 296-2454 .

Key Largo Wastewater Treatment District

KLWTD will remain open, but as a precaution for the community and staff, but is limiting the number of customers permitted to conduct business in the administrative office. Customers needing assistance are encouraged to do so by telephone or e-mail. The doors will remain locked during regular business hours, but customers will be permitted to enter on a case by case basis. If documents need to be submitted, an electronic version is preferred. Call or email for concerns or to schedule an inspection. 

  • Phone: (305) 451-4019

  • Email: Customerservice@klwtd.com for questions