A house in my neighborhood is still a vacation rental, where can I submit a complaint?

The Emergency Directive 20-02 (Tourist Ban) Enforcement Protocol was collaboratively developed by Monroe County and the five municipalities with input from the Tax Collector, the Sheriff, and the State Attorney. Law enforcement officers are not prevented from taking steps to enforce Emergency Directive 20-02 if, in the officer’s discretion, immediate action is warranted.

  • Complaints: call 1-855-422-4540, the Tax Collector’s hotline.

  • Tax Collectors will reach out to account holders and warn against renting during this State of Emergency and will warn those without accounts of consequences of renting without an account.

  • Tax Collector staff will refer complaints, as they come in, to the Code Compliance department within the jurisdiction for the property’s location.

  • The local Code Compliance Department will reach out to complainants to investigate. Code will advise owners, managers, and/or renters of the ban and consequences of non-compliance.

  • If Code Compliance does not obtain voluntary compliance, Code will refer the case to the primary law enforcement agency for their jurisdiction. The State Attorney’s Office investigative division will also help with law enforcement responses.

  • Law enforcement will take code’s investigative information and initiate contact with violator(s) (owner, manager, and/or renter). If probable cause to believe there is a violation of Emergency Directive 20-02, law enforcement officers will issue a notice to appear (NTA) for violating an emergency directive issued during a state of emergency in violation of F.S. 252.50, a misdemeanor.

  • SAO will prosecute violations in County Court.

Show All Answers

1. What do I need for the checkpoint to enter Monroe County?
2. Are parks and beaches open?
3. What are my options for unemployment assistance?
4. Is there any assistance available for local families?
5. A house in my neighborhood is still a vacation rental, where can I submit a complaint?
6. I believe I have COVID-19 symptoms. What are my testing options?
7. What type of financial assistance or resources do I have?
8. Are boat ramps and fishing bridges open?
9. What are essential services? What are salons and restaurant rules?